I copied this directly from eBay's new policy. ... A new policy which eBay claims has resulted in increased sales conversions, ... November 2020. //]]>-->, Beginning September 14, eBay will automate the returns and refunds processes for sellers actively enrolled in Managed Payments in order to "align the seller experience across the eBay platform.". I have tried to find where to change my returns policy but all I am finding is that it needs to be done on the listings. "For many of our products, we don't have shipping weights and dims, because different shipments may be packed uniquely based on details no one here cares about," they added. eBay is broken and breaking me with it. We work hard to make returns smooth. Shop with confidence. However, even if they don't offer returns in their listings, sellers must accept them anyway in some cases, such as when the buyer files a SNAD claim (item not as described). Another "Brush Off" from CS staff as usual. 0 Likes. if (document.context) document.write ("&context=" + escape(document.context)); what is the return policy. We will deduct fees, expenses, and charges, resulting from refunds, claims or … document.write ("'><\/scr"+"ipt>"); document.write ("&loc=" + escape(window.location)); If anyone believes this garbage they need to stop drinking the kool aid. Extended Holiday Return Timeframe. '&charset='+document.charset : (document.characterSet ? no way will it ever help the sellers. Got the eBay email telling us that we need to have a 30 day return policy to qualify for premium listings that qualify for discount on fvf fees. Fine we have no issue with that. We've chosen this because a 14-day returns period will be required when changes to UK distance selling regulations come into effect in June 2014. Find great deals on eBay for returning policy. For more information, read our Seller Centre article on streamlining returns Automatic returns acceptance process. If you have a clear return policy, chances are that you're more successful than other sellers on eBay. Consignment and Wholesale Services? document.write ('&cb=' + m3_r); document.write (document.charset ? Changing Course on Some but Not All Seller Sticking PointsIn summary, last month’s Ask Me Anything session revealed eBay won’t change its plan to roll out Managed Payments to all sellers or reverse its Good Til Cancelled mandate (GTC). If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. I recently sold an item that in my listing I stated that I only allow returns when an item is not as described, However a week after the buyer received the item they opened a return request for changed mind. blah blah, blah. Get your refund. The cost of return postage may be paid by the buyer or the seller, depending on the seller's return policy and the reason for the return. if (!document.MAX_used) document.MAX_used = ','; eBay Exec Says Changes to Seller Policies Coming in 2020, Sellers Choice 2020: Your Chance to Rate the Marketplaces, Online Selling Trends 2020: Merchants Seek Greater Visibility, Amazon Buys 11 New Airplanes to Support ‘Growing Customer Base’, Cha-ching! Start a return. It’s easy for sellers to miss changes that could impact them since seasonal updates contain so much information. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Buy & sell electronics, cars, clothes, collectibles & more on eBay, the world's online marketplace. You can specify the returns time frame and who pays for return postage when you create your returns policy. Maybe send a big guy named Vinny to the buyers house and do a little attitude adjustment? Simplified Returns Streamlined return policy options, and a 30-day free returns requirement for Top Rated Plus benefits. Hi I'm trying to find out how to edit my generic message about my returns policy, the one that is given to every sale that i do, can anyone point me in the right direction on how to do it as im having a thick moment, Regards Paul Go to your Returns preferences - opens in new window or tab. The head of eBay Americas Jordan Sweetnam outlined a new approach eBay will take to seller policies in 2020, one that many sellers have long pushed for, though he didn’t provide detailed specifics about exact changes and when they might roll out. New eBay Policies May Eliminate Some eBay Sellers.” One of the problems he’s facing as a multi-channel seller stems from the following provision in eBay’s Seller Update: “Starting July 31, 2018, you will be required to provide a valid zip code for your item’s shipping location when you list. Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Top brands, low prices & free shipping on many items. Let us know what you think of the new Returns mandate eBay issued by email on Friday evening, which it inexplicably chose not to post on the Seller Announcement board. document.write ("<\/scr"+"ipt>"); takemore_net asked. If you sell on eBay as a business, you may also have obligations under the Australian Consumer Law - opens in new window or tab and we recommend you familiarise yourself with these before selling on eBay. Stay Connected In February 2020, if you don’t update your returns policies to one of the five returns policy options, we will automatically update your returns offering to a minimum of 30 days. After repeated prompts about the new MBG policy, including the nice new (totally useless 'cause it doesn't go anywhere) banner on my summary page, I decided to add some specific details to my returns policy to avoid ambiguity. eBay released the Spring Seller Update on February 26, 2020 and announced changes to its User Agreement that take effect on March 27, 2020 for existing users. Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. var m3_r = Math.floor(Math.random()*99999999999); eBay Forums; Return Policy. They are making more on the shipping than the FVF, so if they can get you, the seller, to pay twice, all the better for eBay. Start a return. eBay Issues New Mandate for Accepting Returns: by: Shanna : Sat Aug 29 21:20:13 2020: Remember, eBay, like Amazon is paying pennies on the dollar for shipping labels from USPS. '&charset='+document.charset : (document.characterSet ? In such cases, eBay automatically provides a return shipping label to the buyer and bills the cost of the label to the seller's invoice, with no impact to the seller's performance metrics. '&charset='+document.characterSet : '')); Copyright © 1999-2021 Steiner Associates, LLC. Get the item you ordered or your money back—guaranteed. As what would you class as sufficient use? if (!document.MAX_used) document.MAX_used = ','; eBay released the Spring Seller Update on February 26, 2020 and announced changes to its User Agreement that take effect on March 27, 2020 for existing users. Included in this spring update are crucial changes to seller […] But he said the retail standard when buying collectibles, one-of-a-kind comics, or a closeout/final sale “is totally different,” and “we need to recognize the same on eBay.”, Sweetnam also said he wants more interaction between eBay employees and sellers. Please note that the minimum time frame for returns on eBay is 14 days. “Sellers are buyers, and if we aren’t selling, we aren’t buying. That’s the problem with ebay is the one size fit all model doesn’t work. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. I added a new returns policy to all 3800 of my GTC listings with the bulk listing tool. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. I no longer need this defective product.. Ebay is doing a terrible job being judge jury and police. Automation of returns and refunds saves sellers time, and enables them to process returns faster, eBay said. •Starting in May 2018, we will reduce the number of returns policies. We need to move from “what is THE retail standard” to “what is the customer expectation in THIS category/condition.””, And in another post, he said eBay should provide shoppers who are buying a brand new TV with a “retail store experience,” where customers fully expect returns. Fees are too high and shipping fees are out of control too. When they do, you'll receive an email letting you know. It usually takes 3 to 5 business days for a PayPal refund to go through. Please Note: The Return Policy feature is being disabled from 29th April, 2013. Since many items purchased between Oct 16, 2020 and Dec 25, 2020 are gifts, all items with shorter return windows have an extended return timeframe allowing more time to return unwanted items. Why Get an eBay Store Subscription and Fees Set Up Your Store Multi-User Account Access New eBay Stores Shopping Experience Subscriber Discounts. var m3_r = Math.floor(Math.random()*99999999999); “Outside of the online community boards, we’re looking at ways to get more face-to-face eBay staff interaction with sellers throughout the year. I used to sell a lot of hot commodity on ebay but no more. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. Best Buy is only 10 days. //]]>-->,