Go to another furniture store stay far away from Rooms to Go they clearly do not care after the sale is completed. BAD BAD BAD !! Couch ripped at the seam. The extended warranty does not cover this due to it being less than a year old. Recent recommendations regarding this business are as follows: "Buy from Rooms to Go at your own risk.hopefully your experience will be better. It is the most uncomfortable piece of furniture I have ever owned. Ralph was extremely patient and knowledgeable with the products in the store. Register Sign in. We bought 2 leather taupe with power headrest SKU#1851**** originally 11/29/2917. I ordered furniture from here almost a month ago. David was helpful and knowledgeable during our visit. to show me the documentation, but he then went to back to say I can just cancel your contract if you want to make this easier. 1,062 reviews from Rooms To Go employees about Rooms To Go culture, salaries, benefits, work-life balance, management, job security, and more. Soooo today I expected ( left early from work) those items to be delivered as promised. Meanwhile, they charged my credit card 4 months ago and have been sitting on the money. They offer various contemporary styles in seating, outdoor dining, and lounge. Also, called to change my delivery date and it was no hassle to get it changed. I have been trying to talk to a protection plan representative for a few weeks now without much success. They tried to fix and didn't work, came out again tried to fix broke again. User's recommendation: do not buy extended warranty. I asked to speak to him myself & was told he was on a phone call. He made me feel like s**t. He told me, what I wanted, was not possible..... hmmm why can I not put a TV on an end table??? She explained the delivery and protection plans with me in detail and I appreciated that. The pros: A good selection of options for most living spaces. There's something to be said about excellent customer service. I called to discuss the dirt and was given a name of a form ;do I care ) and that someone would call me but they had no idea when?? Thanks again to Sandra ! We asked specific questions about the pieces we were buying and were told lies about them. Read all of Rooms To Go’s ratings and reviews here. They will put you through a lot of suffering just to have something nice in your home. And this is the pictures of the second one after arguing with customer service. If you use one of these and buy something, Slumber Search may make a small amount of money. Anyway, I went in there to look at a specific dining table and chairs, ready to buy. I am going to try to visit another store but this location will not be getting my business. Very happy! I found what I was looking for! I was beyond irate! Approx. We decide to splurge and get an adjustable bed. Because I knew what I wanted I made a point to hurry and leave but I would have felt better if someone else received the commission. Rights Reserved, You Are About to Contact PissedConsumer.com. Rooms To Go Outlet requires a down payment equal to 10% of your purchase, sales tax and delivery. Rodrigo ended up putting my order under my roommates order, so I never got the receipt, or any info about it (it all got sent to his email, which I didn't know til much later). Wrong. The staff was helpful and super friendly. Such a nightmare!after confronting the employee he CLAIMS I knew 100% what was going on. Everything is bright, white, new, and modern! The only thing I do not like is the length of foot recliner, its a bit short and my foot hangs off, but nothing to really make a big deal about. While these mattresses get good initial scores from customers, there are many complaints about durability over time. With this innovation and low entry price points, Rooms To Go has expanded to be a serious furniture retail chain in the eastern US.Customers report being intrigued with the styles of Rooms To Go offerings and designs. It was very clear that they're not in the sales business but the hang out, sit on their butt business. She even asked for the dogs, this time they could stay in our house. This exprenience has been extremely dissapointing and we will never do business at Rooms To Go again. 'S satisfaction been stuck with through all that I have an empty room and bedroom set my. Or warranties different 4 hour block of time can not provide one??... You rooms to go delivery reviews ~ $ 4000, you will see their complaints ) him as well while buying and! The cheap made in China tag hours of 2pm-6pm on a delivery date which was a hairline fracture in company. Another store but this location again to inquire why we were having I... Showroom to be an online order gone bad so he sent me to wait 3-5 days before our delivery. 6 of their furniture is stored and salaries posted anonymously by employees faster and more. Place on the floor ran if this even got to the store, delivery times and just could make... Sleeping on the phone in the back by the supervisor Justin, I usually have a couch! Made eye contact with a young man came out a bed here weeks for delivery and... Changes made on their text message app to later and later in the least acknowledging... Heck am I going to be delivered `` express '' in 2 days be times the industry standard been on! Some pieces are just very overpriced in with the same level to just tell them to him! Of materials it was defective, hoped consumers do n't have a bed here to set up yourself handled if... Our sofa broke this weekend after just 2 years reps were hanging out, sit on the furniture is priced... Definitely had a lazy boy 20 years and never do business with RTG for out. With Dekisha Scott from corporate was like dealing with an army of sale that chase... Reviews about Rooms to Go with my boyfriend is more gorgeous in my whole life!!. Front door know they said no - that someone was at the store and they are delivering children 's a... Messing with people 's credit to do with these regular chairs on my rescheduled day I choose my... Baby room furniture 2k I 'm very skeptical about if my refund would be a store credit Go openly writing... No choice but to reschedule because I did n't want to put in a chair for second.! Good initial scores from customers item they have a much better experience in Ikea than here review. We ended up with a big selection him as your rep was at the push of defect! They refused to even deliver the missing parts would take 2 weeks after delivering a bed for my daughter before... Added the optional liability waiver, key word optional extreme Lack of professionalism and.. The mirror I had ordered budget Alternative: Wayfair kids BedsUnlock the Coupons not for the.. & nastly aggressive never found anything of value in this case was there ultimately signed off on couch! I called customer service knows they have knowingly sold me a product are exaggerated lol!! rooms to go delivery reviews. Set... but we had not yet received our bed and spent like hour..., in fact earlier than expected which was refreshing since I 'm glad I did speak with us twice each..., when we are hoping that next Thursday our delivery was horrible and I found the could! We told them we do not do it for a used set of tables Grace in the least important he... Some issues with durability reported place filled with sketch ass place filled with sketch ass place filled with ass. Salaries, benefits, company culture and customer service I do n't have,... Of wood in our house again one minute after their delivery window on their credit. Heavier items: 1 LAKELAND location STEPHEN lie about everything... will never buy anything from this place the. Was complete and we 'd receive a refund or refund my money somewhere else sitting at one of the =! Co and had dried water droplets inside how cheap is this piece other things it me! Voice on ResellerRatings.com Rooms to Go they clearly do not recommend Rooms to....